Warranty & Returns
Important Notes
Warranty claims without valid proof of purchase will not be accepted
OPTIXEL is not responsible for damages caused during return shipping
If a replacement is approved, it will be shipped free of charge
Have more questions? Contact our Support Team
Thank you for choosing OPTIXEL. We're here to help.
How to Request a Return or Warranty Claim
email our team with the following information:
Send an email to: support@optixelcam.com
Include the following:
Full Name
Email Address used for purchase
Order Number or Receipt
Product name (e.g., LX–41)
Description of the issue or reason for return
Attach photos or videos if needed (especially for damage/defect claims)
Our team will get back to you within 2 business days with next steps.
Return Policy
If you’re not 100% satisfied with your purchase, you may request a return within 30 days of delivery. The item must be in its original packaging, unused, and in resellable condition.
Return Conditions:
Return window: within 30 days
Must include all original accessories and packaging
Refunds will be processed to the original payment method
Shipping fees (if applicable) are non-refundable. Return shipping costs are the responsibility of the customer unless the product is defective.
Warranty Policy
At OPTIXEL, we stand behind the quality of our products. Every LX–41 camera is backed by a 1-year limited warrantyfrom the date of purchase. This warranty covers manufacturing defects and hardware malfunctions under normal usage.
What's Covered:
Manufacturing or functional defects
Faulty materials or workmanship
Internal component failure
What's Not Covered:
Accidental damage or misuse
Water damage due to improper use
Unauthorized modifications
Normal wear and tear (scratches, scuffs)